Retirement Living Code of Conduct

Greengate Villages are proud to announce we are in full compliance with the Retirement Living Code of Conduct which came into effect on 1 January 2020.  The Code is the combined initiative of two peak industry bodies who represent retirement living operators across Australia: the Retirement Living Council (part of the Property Council of Australia) and Leading Age Services Australia (LASA).

The Retirement Living Code of Conduct is voluntary, however Greengate has chosen to sign-up along with other leading retirement operators, to demonstrate our commitment to high standards and resident satisfaction in each of our retirement villages. This was an obvious choice for us here at Greengate, since the Code of Conduct directly aligns with our core value of enriching the lives of all our residents.

Greengate CEO, Ralph Warburton said “We’re excited to embrace the Retirement Living Code of Conduct, here at Greengate. We always strive to create wonderful experiences, no matter how great or small, and are always looking for ways in which we can improve to make our beautiful seniors communities even better places to live. As a result of the Code of Conduct, we have adjusted some of our policies to help ensure we are providing a completely transparent service for our wonderful residents, and residents-to-be.”

The Code of Conduct came after an extensive 12-month development process which included consultation with retirement village operators, residents and other interested stakeholders. It has been designed to help retirement village residents dissect and understand all of the retirement living information which has been provided to them about their rights and responsibilities, and to outline a formal process of complaints.

Copies of the Retirement Living Code of Conduct are available at every Greengate Village in both Sydney and Brisbane, and can be downloaded here. For more information, speak to your Village Manager or call us on 02 9097 9175